At Vivaahparv Matrimony, we strive to provide a seamless and satisfying experience for our valued members. We understand that circumstances may change, and we want to ensure transparency regarding our Refund & Cancellation Policy. Please review the details below to understand your rights and responsibilities.
a. Membership Fees:
We offer refunds for membership or subscription purchases under certain conditions. To be eligible for a refund, users must submit their request within 7 days from the date of purchase.
a. Membership Cancellation:
Members can cancel their subscription anytime via their account settings on the website. Once canceled, access to premium features will be revoked. However, the user's basic profile will remain active unless they choose to delete it.
b. Refund Eligibility upon Cancellation:
Refund eligibility depends on the terms outlined in our Refund Policy. Certain cancellation requests may not qualify for a refund, and eligibility will be assessed on a case-by-case basis.
a. Submitting a Request:
To request a refund or cancel your membership, users must use the designated channels, which may include:
Filling out an online request form
Sending an email to customer support
b. Review & Approval:
Our support team will carefully review all refund and cancellation requests. Approval will be based on the guidelines set forth in this policy.
c. Refund Processing:
Once approved, refunds will be processed using the original payment method, unless stated otherwise. Depending on your payment processor or banking institution, it may take up to 30 days for the refund to reflect in your account.
a. Non-Refundable Services:
Certain services or purchases—such as self-service options—may be designated as non-refundable. These will be clearly stated at the time of purchase.
a. Notifications:
If we make any changes to our Refund & Cancellation Policy, users will be notified through our official communication channels, including email notifications or announcements on the platform.
b. Effective Date:
All policy changes take effect immediately upon posting, unless otherwise specified.
By using EpicMatrimony.com, you acknowledge and agree to abide by our Refund & Cancellation Policy. If you have any questions, please reach out to our support team for further assistance.
Thank you for being a part of Vivaahparv Matrimony! We are committed to making your journey to finding a life partner smooth and fulfilling.
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